Arrival and Departure Policy
Check in – 1400 Hours. Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
Check out – 1100 Hours. Late check-outs are available on request and subject to availability.
Identity Proof
In keeping with Government regulations, we request all guests (on single/double/triple occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity address proof card e.g., driving license, passport, Aadhar card or voter’s ID card. PAN Card will not be accepted as the above. Also do keep handy proof of corporate affiliations, if you have made a corporate booking.
Guarantee Policy
All bookings must be guaranteed at the time of reservation by a Credit Card. All major credit cards are accepted.
Cancellation Policy
Less than 5 days before the arrival date – No refund
Less than 10 days before the arrival date – 75% refund
No refund in case of road blocks, accident, no show etc.
Refund Policy
Upon receiving the request for cancellation from the guest (as per cancellation/no show policy), the hotel will immediately contact the bank to handle the crediting process.
The refund will be made through the credit card used to purchase.
In a normal scenario, the refunded amount shall reflect in the next billing cycle of the credit card. However, it could take around 30-45 business days for the actual crediting to take place depending on the bank’s practice.
Guarantee and cancellation policy (for groups of 5 rooms or more)
We will be happy to confirm group reservations against an advance or on receipt of a valid credit card number and card expiry date.
For room reservations
We understand that plans change sometimes. If you need to cancel/reduce/amend a guaranteed reservation, please do so 30 days prior to arrival. In case there is any no-show or cancellation/amendment of the conference/group (in part or full), within 30 days or less from the date of check in, a retention charge will become due as under:
Number of rooms being cancelled/no-shows X 1 night X applicable daily rate per room, including taxes. In addition, should any participants check out early, retention will be charged for those nights booked, now being released due to the early check out.
Bookings made on non-cancellable/non-amendable packages/rates cannot be cancelled/amended. On doing so, the full amount of advance paid will be treated as the cancellation fee.
Child/Extra Adult Policy